ILTACON 2018—Sessions of Interest to Knowledge Management Professionals

13 Aug

iltacon2018By Deborah S. Panella, Director of Research & Knowledge Services at Cravath, Swaine & Moore LLP, and Sharon Lee, Knowledge Management Specialist at Wilson Sonsini Goodrich & Rosati

ILTACON 2018 kicks off in Washington, DC, in less than one week.  We reviewed the Conference Session Grid and curated a list of sessions that may be of particular interest to KMers.  Note that in addition to the sessions we highlighted, there are many others on Artificial Intelligence, Data Analytics, Innovation, Leadership, Training and more, so be sure to review the full agenda, including the Business Partner Education sessions.  We encourage you to share which sessions you plan to attend in the comment section below.

Sunday, August 19

Arriving on Sunday? Get a head start at ILTACON by joining other KMers at the Knowledge Managers Collaboration Kickoff (4:00 – 5:30 PM). Collaboration series description:

Knowledge Managers – your connection and collaboration journey starts here. A facilitator and ILTA members will lead you through this interactive Collaboration Kickoff. You will make connections with peers and discuss common issues. Wine and Beer are provided, sponsored by Traveling Coaches.

Monday, August 20

Lisa Bodell, Founder and CEO of futurethink, will kick off the educational sessions with her keynote, KILL THE COMPANY: End the Status Quo, Start an Innovation Revolution (9:00 AM to 10:30 AM).  Keynote description:

Winning innovators embrace change — do you? What holds you back from better innovating, every day? In too many organizations, we’re stuck in the land of status quo. We’ve forgotten how to think differently, and lack the simple tools to solve problems creatively. The very structures put in place to help organizations grow are now holding us back. This keynote is an inspirational call to arms: to start a revolution in how we think and how we work.

11:00 AM to Noon

Begin your ILTACON journey with the first KM-focused session, New Frontiers in Enterprise Search, featuring Richard Krzyminski, Chief Knowledge Management Officer at Baker Donelson, Todd Friedlich, Sr. Manager of KM Technology and Innovation at Ropes & Gray, and Simon Pecovnik of iManage. Session description:

Enterprise search is a mature industry. Or is it? Come and see what the future holds for enterprise search and learn why firms are migrating from tools that have served them well for years. Will the promise of AI improve search for your users? Will enterprise search play a bigger role in how your firm practices law in the future, expanding far beyond merely helping your users locate documents, matters and expertise? Come to this session and find out!

Additional sessions of interest:

  • The Evolving World of Client Relationship Management (CRM)
  • Blockchain 101: It’s not Just Crypto-Currency (Blockchain Series Part 1/4)

1:00 – 2:00 PM

The session, Data Analytics in Law: A Primer, is the first of four sessions in the Data Analytics Series featuring Edward Walters of Fastcase. Session description:

Data Analytics is emerging as a powerful tool for lawyers and legal organizations. Experts will talk through what data analytics is and how it can be applied to the practice of law. Hear about what’s happening, what’s possible, and how it can reward those who invest in this area.

Additional sessions of interest:

  • Where is Artificial Intelligence Making a Big Difference? featuring a panel, including Bill Koch, CKO at Womble Bond Dickinson
  • Pitch Perfect: Masterful Pitches to Get Buy-in for Your Next Project featuring a panel, including Patrick DiDomenico, CKO at Ogletree, Deakins, Nash, Smoak & Stewart
  • Leveraging the Power of the Cloud for Innovation

2:30 – 3:30 PM

The session, Me, Myself, and I: Starting, Sustaining, and Focusing a KM Department of One, targets KMers at small to mid-sized firms, but offers takeaways for a wider audience. This session features Danielle Miller-Olofsson, CKO at BCF LLP, Kathryn McRae, Director of Research and KM Services at Hawkins, Delafield & Wood, and Thao Tran, KM Manager at Fried Frank. Session description:

Knowledge management (KM) is key for any law firm or legal department looking to leverage and organize existing resources to achieve greater things. However, those who are in KM are often frustrated by a lack of resources to achieve what are sometimes rather lofty goals. In this session, we will discuss ways that you can get real results by leverage existing resources, the support of other teams, and little-to-no-cost technologies. And because there’s more than one way to “skin the KM cat”, we will also review strategies from firm-wide initiatives, to practice groups, to client-facing KM. The speakers will discuss positives and negatives to each approach, how to align your KM goals with that of your organization, and how a small KM department can make a big impact.

Additional sessions of interest:

  • Closing the Gap Between IT and Attorneys to Solve Client Problems featuring a panel, including Ginevra Saylor, National Director of KM at Dentons
  • How to Start an Innovation Initiative at Your Law Firm (Innovation Series, Part 1/3)
  • Emerging Challenges to Law Firm Dominance: Trends in Legal Service Providers, Competition and Capacity

4:00 – 5:00 PM

Wrap up the first day of the conference with the second collaboration session, Knowledge Managers Collaborate, to work through some of your pain points.

Tuesday, August 21

Start today with Tuesday’s keynote, Crossing Intersections – Dramatic Shifts in Legal Services, a panel discussion featuring Daniel W. Linna Jr., Visiting Professor of Law at Northwestern Law, Affiliated Faculty at Stanford CodeX, John Elbasan, CIO at Willkie Farr & Gallagher LLP, John Fernandez, Global Chief Innovation Officer at Dentons, and Zabrina Jenkins, Managing Director at Starbucks (9:00 – 10:00 A.M.).  Session description:

This keynote panel will represent diverse perspectives, addressing questions related to the continuing evolution of legal services delivery: the dynamic, conflicted, symbiotic ecosystems of law firms and their clients in developing new legal service delivery models; the interplay of skills development and changing job roles; discussions and insights into forces and challenges currently at play or on the horizon. 

11:30 – 12:30 PM

The session, Legal Innovation Case Studies With Real Impact, is the second of three sessions in the Innovation Series.  This session features Mara Nickerson, CKO at Osler, Hoskin & Harcourt LLP, and Camille Reynolds, Sr. Director of Knowledge & Innovation Delivery at Fenwick & West.  Session description:

With so much buzz around “innovation”, you’ve got to wonder what it really means for you and the future of the legal profession.  Join us to learn by example as experienced innovators share the ups and downs of legal innovation and how they made real impacts in their organizations.  Speakers will discuss client development wins, case outcomes and operational efficiencies, as well as demystify the questions around the tools that really helped them to move the needle (and those that didn’t).

Additional sessions of interest:

  • How to Make a Smart Choice for Law Firm Experience Management
  • Collaboration on Platform Strategies: How They Overlap and How to Use Them Effectively
  • Governing the AI Revolution

1:30 – 2:30 PM

KM collaboration between corporate law departments and law firms has been a hot topic. The session, Legal Operations and Law Firm KM Collaborations, addresses this topic head on and features Vivian Liu-Somers, Director of KM at Liberty Mutual, Holly Hanna, Intranet Manager at Perkins Coie, and Rob MacAdam of HighQ. Session description:

This session will address elements of successful law department and law firm Knowledge Management (KM) collaboration. For effective collaboration, law firms must understand the varying nature of their legal operations colleagues’ technological and business landscape, and how it differs dramatically from a typical law firm.  Come to this session and learn what is valuable for legal operations professionals to know from the law firm KM toolkit, how to reach out and partner with them, and typical areas for successful collaboration.

Additional sessions of interest:

  • DMS Migration: Critical Considerations for the Successful Adoption of a New DMS
  • Marketing Professionals Roundtable
  • Auto-Classification is Real: Don’t Let Perfect Be the Enemy of Good

3:30 – 5:00 PM

The final KM-focused session of the day, If You Build It, Will They Communicate? Driving Social Collaboration, features Scott Reid, Director of KM and Practice Innovation at Bryan Cave, Jennifer Bel Antaki, L&E Attorney at Cuatrecasas, and Stuart Barr of HighQ. Session description:

Maybe you’ve been to sessions about and seen the social collaboration technology. You’re excited about what the tech can do and maybe you even have a platform in your organization already. But what if – oh no! – few people really use it? This session will cover how to determine if social collaboration is right for your organization, and if it is how to build the business case, design enticing collaboration spaces, and how you can convince people in your organization to move their conversations into a virtual space.

Additional sessions of interest:

  • Legal Project Management Workshop
  • Innovative Use of Technology Inside Corporate Legal Departments
  • From the ‘End of Lawyers’ to ‘The Re-Birth of Law’ (Women Who Lead panel)

Wednesday, August 22

The third keynote, Leading Innovation – Stories of Perspective, Persistence and Patience, features a panel, including Scott Rechtschaffen, CKO at Littler Mendelson (9:00 – 10:00 AM). Keynote description:

This keynote session will focus on the behavioral aspects of leading innovation in the legal environment, facilitated by a cross-industry expert in design and innovation. Included are stories of perseverance and the human moments that led to success, even with bumps and challenges along the way. Takeaways will include practical methods for advocating for change projects and first-hand stories of successes in accomplishing innovation in small or large ways.

11:30 – 12:30 PM

The KM-focused session, Successfully Implementing Law Firm Experience Management, features Stacy Pangilinan, Sr. Manager of Knowledge Solutions at DLA Piper, Keith Lipman of Prosperoware, Barry Solomon of Foundation Software Group, Keith Wewe of Content Pilot LLC, and Steve Warmerdam of Intapp. Session description:

This product-agnostic session will address how to create a successful experience database, whether you are preparing to start from scratch, moving to a new platform, or just want to improve the system you currently use. From data cleansing basics to trend analysis, learn how to get value beyond generic pitch responses.

Additional sessions of interest:

  • Beyond the Hour: Starting and Supporting a Technology or Alternative Legal Services Side Business featuring a panel, including Jason Dirkx, KM Counsel at Littler Mendelson
  • Wake Up Law Firms: Data Gathering and Sharing by GCs

1:30 – 2:30 PM

This time slot consists of two KM-focused sessions:

Serving Up Tools Clients Really Want, featuring Sukesh Kamra, National Director of KM at Norton Rose Fulbright, Amy Monaghan, Practice Innovations Manager at Perkins Coie, and Jason Jones, Head of Technology Solutions at Corrs Chambers Westgarth. Session description:

Firms need to innovate and leverage technology to stay competitive in today’s legal market – there is no doubt about that. Clients often ask for a lot when it comes to technology, and firms will bend over backwards to offer all of the latest and greatest, from extranets and AIs to dashboards and more. But are clients interested in every bit of legal technology available? And will the tools offered really help them? In this session, hear from thought leaders in firm innovation and client service as they discuss what really matters most to clients, how firms and clients can combine forces to identify the best solutions, and what firms need to do to provide consistently excellent service across the board.  You might walk away saying, “I didn’t know clients felt that way!”

A Whirlwind Tour of the Hits and Hyperbole in Legal Research, Workflow, and Other Products, featuring Steven Lastres, Director of KM at Debevoise & Plimpton, and Jean O’Grady, Sr. Director of Research & Knowledge Services at DLA Piper. Session description:

There are a multitude of practice support and collaboration products and apps available with new ones arriving on what can seem like a daily basis. Many of these products tout features and functionality designed to help lawyers and law firm staff work smarter and more efficiently. Filtering out the hype can seem like an insurmountable task. A panel of industry experts will rapid fire through the latest new practice area specific applications. Within two minutes you’ll learn something about one of a minimum of thirty newer and more popular products and leave with data that can be used to help make the decision about which will work for you and, perhaps more importantly, which won’t.

Additional sessions of interest:

  • Best Practices for Evaluating and Implementing Legal Technologies featuring a panel, including Jessica Hackett, Director of Online Services – KM at Baker Donelson
  • The Right Tool for the Right Change: Practical Approaches to Change

3:30 PM – 5:00 PM

The last KM-focused session of the day, Succeeding With Document Automation, features Silvia Leblanc, Director of KM at Morgan Lewis, Mickey Lloyd, Sr. Software Analyst at DLA Piper, Angela Banegas, Practice Automation Specialist at Cooley, and Barron Henley of Affinity Consulting Group. Session description:

Hear from organizations that have successfully implemented and sustained document automation projects. Learn best practices for structuring the project to ensure success and manage growth, how to maintain ongoing engagement and adoption by attorneys, and how document automation can be integrated with other systems, processes and workflows for even greater utility.

Additional sessions of interest:

  • Emerging Roles in Legal Technology featuring a panel, including Philip Bryce, Global Director of KM at Mayer Brown
  • How Chatbots are Changing the Way We Work

Thursday, August 22

9:00 – 10:00 AM

Start off the final day of the conference with the KM-focused session, How Knowledge Management is Achieving its Goals in a Security-Centric World, featuring Gwyn McAlpine, Director of KM Services at Perkins Coie, Jessica Marlette, Sr. Content Governance Lawyer at White & Case, and Ian Raine of iManage. Session description:

Facing pressures to increase data security, more firms are considering the move to a “pessimistic” document management system. How can knowledge management (KM) achieve its collaboration and information-sharing goals when access to client/matter documents is restricted? Learn how firms are rethinking their document-based KM strategy, finding alternatives to the traditional model of sourcing precedents, and trying to strike a balance between security and access to information.

Additional sessions of interest:

  • Expectations of Outside Counsel: A General Counsel Perspective

11:15 – 12:15 PM

The final session recommended for KMers is Leveraging Technology to Harness Data and Drive Efficiency in Your Firm, featuring Meredith L. Williams-Range, Chief Knowledge & Client Value Officer at Sherman & Sterling, Glenn LaForce of Aderant, and Joe Breda of Bloomberg Law. Session description:

How are you enabling efficient access to research data and other relevant information within your firm to stay competitive and drive business? Firms focusing on improving access are seeing significant costs savings in addition to productivity gains.  During this session, learn how the paradigm is shifting to a model where firms are creating an agnostic legal research platform that surfaces commingled results from all providers to create a more efficient and effective lawyer.  Hear how legal research can be automatically pushed to the user based upon matter type and queried through enterprise search.

Additional sessions of interest:

  • “It’s the People, Stupid!” Low Cost Innovation Without a Tech-Centric Focus
  • Voice and Legal Practice: Current and Future State

2:00 – 3:00 PM

There are no KM-focused sessions during this time slot.  Sessions that may be of interest to KMers include:

  • Artificial Intelligence Beyond the Hype
  • Advanced Data Analytics in Legal – Tales from Teams Tackling Big Ideas in Analytics (Data Analytics Series Part 4/4)
  • Conflicts and Matter Intake Best Practices: Accelerating the Process and Reducing Risks

3:30 – 5:00 PM

Conclude your ILTACON 2018 experience by attending the final collaboration session, Knowledge Management Share ILTACON Takeaways, to reflect on the takeaways from the week and discuss gaps.

Note to First-Timers

Are you a first-time attendee? Be sure to review the following resources to ensure that you have a successful conference experience:

Tips for First-Timers

First Timers Tips for a Rewarding Conference Experience (webinar featuring David Hobbie, Director of KM at Goodwin)

We look forward to meeting you at the conference!

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One Response to “ILTACON 2018—Sessions of Interest to Knowledge Management Professionals”

Trackbacks/Pingbacks

  1. Upcoming ILTA Presentation: A Whirlwind Tour of the Hits and Hyperbole in Legal Research, Workflow, and Other Products | Dewey B Strategic - August 15, 2018

    […] summary of  programs of interest to Library and Knowledge Management professionals at this   link. of interest to Library & KM professionals. In addition to those listed at the link, Katherine […]

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