Knowledge Management and the ACC Value Challenge: ILTA Conference Discussion

10 Aug

Post By David Hobbie, ILTA KM PG

Conference is just two short weeks away.  There’s been some great conversation on this blog following John Albers’ guest post on Making An Impossible Engagement Possible, about a crowdsourced session on Monday August 22, and a lot already happening on Twitter and, now Google+ as well.  There will be a few more posts here about KM track sessions before conference, this being the first.

The last session of the KM track, “KM Helps Meet the ACC Value Challenge,” is taking place Wednesday August 24th at 3:30 PM in room “Delta C,” immediately before a cocktail reception sponsored by Recommind that will be in the same room.  No ogling the beers during our session please.  The Twitter hashtag for this session is #KMPG6.

The formal description:

The Association for Corporate Counsel (ACC) has challenged law firms to better understand their clients’ business, be more efficient in their work, be more effective in training junior lawyers, and better budget and manage costs. Find out how knowledge management can help achieve these goals.

The panelists are Mary Panetta of Crowell & Moring, Jeffrey Brandt of Clearspire, and Thomas Wisinski of Haynes Boone.

I’ll be moderating, and providing an introduction to the ACC Value Challenge;  then, because this is such a potentially broad topic, we’ll be asking the audience to self-select into one of three discussion groups, which will carry on at the same time.  (This means you might have to move if you find yourself in a section of the room that will cover a topic you don’t care for as much as that in another section of the room.)

The three topics:

1.  Communication About Financial Information (discussion led by Mary)

One of the key values or goals of the challenge is enhanced communication between clients and firms about the goals and status (particularly but not exclusively monetary status) of matters.  What is KM’s role currently in enhancing client communication?  What should it be?

2. Communication Through Social Collaboration Tools (Jeff)

Another approach might be to “socialize” the work on the matter, such that activity like adding a document to a wiki platform kicks off a notification of a change.  Wikis also allow the team working on the matter to collaboratively develop status reports.  How can collaboration tools help internal teams add more value?  How can collaboration tools enhance communications and work relations between clients and law firms?

3.  “Core KM” and Enhanced Value (Tom)

The ACC Value challenge calls for the greater value to clients in part through creating greater incentives for more efficient legal work.  Substantive KM resources are an obvious way that matters teams can work more efficiently, but they can be hard (read:  expensive) to create and challenging to maintain.  How can firms overcome that challenge?  Is it possible to share the cost of value creation through “traditional” KM with the client?  When is the best time to invest in such resources?

After the three sets of discussions, we will resume “general session” and bring back to the whole audience the primary thoughts and lessons expressed in the sub-sessions.

I look forward to seeing you there and to your contributions to the discussion.

 

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One Response to “Knowledge Management and the ACC Value Challenge: ILTA Conference Discussion”

Trackbacks/Pingbacks

  1. Knowledge Management Sessions At ILTA Conference « ILTA KM - August 17, 2011

    […] can help achieve these goals." I'm moderating this session, the last of the track, which I previously posted about.  Panelists include  Mary Panetta of Crowell & Moring, Jeffrey Brandt of Clearspire, and […]

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