Guest post by David Hobbie, KM PG Steering Committee, Conference Committee Liaison
The amazing annual conference put on by ILTA in Nashville, Tennessee is less than a month away! This post lays out the speakers and substance for the six sessions on the “formal” km track, that organized by the KM Peer Group itself–although, as in other years, numerous other sessions are being organized by knowledge management professionals, address knowledge management concerns, or are otherwise of interest to the knowledge management community. I’ve already located a few time slots when I would like to clone or perhaps “bi-clone” myself, so I could be in two or three places at once.
This year the KM track is grouped early in the week, with four sessions Monday August 18 and one each on Tuesday August 19 and Wednesday August 20.
The KM Peer Group is also hosting a reception on Tuesday evening at 4:30 PM in the Governor’s A Foyer, in the time between the last session of the day and the annual Distinguished Peer Award ceremony (the reception is generously sponsored by HighQ.)
Tweeting during the sessions can leverage the #ilta14 hashtag (already seeing significant amounts of vendor traffic) and the session hashtags, which are #kmpg1 through #kmpg6 and will be announced at the beginning of every session. Please note that twitter searches on the session-specific may reflect previous years’ information, for a while at least.
1. Expert Systems, #kmpg1
Title: The Rise of Expert Systems: Threat or Opportunity to Traditional Legal Services?
It is no longer necessary to build technology that “bakes in” legal wisdom to deliver fact-based advice. Instead, expert systems for delivering legal advice are coming more into play, led by providers, client-facing document assembly products and budget wizards. What types of legal market needs do these kinds of products meet, what opportunities are ahead for law firms and legal departments, and how can law departments best harness the collective wisdom of their and their law firms’ lawyers?
The first session after the keynote, Monday at 11 AM in “Governor’s B,” features an innovative technology, “expert systems,” which has only recently made the transition from laboriously developed custom one-off creations to mobile or intranet applications, developed on an expert system platform (read more about expert systems on my Caselines posts here and here.)
Speaking at the session are Neota Logic President & Chief Strategy Officer* Michael Mills, whose company Neota Logic created the platform for creating expert system apps, Scott Rechtschaffen, CKO at Littler Mendelson, who has already publicly leveraged expert systems with the Health Care Reform Advisor, and Professor Tanina Rostain, who runs the Georgetown Law’s Iron Tech Lawyer competition that also leverages expert systems technology for the benefit of legal services. The panel will be moderated by Ginevra Saylor.
2. Security, #kmpg2
Title: KM, Security and Compliance: Fist Fight or Compromise?
Clients demand compliance with strict information security guidelines vis-à-vis protection of legal work product. But the “need to know” security model could hinder information access and collaborative KM processes, including, but not limited to, accessibility of enterprise search. Clients are under regulatory pressures and are cracking down on what they consider lackadaisical law firm security. Is there a right balance or compromise that can address the concerns of all involved — clients, KM and security officers? Come watch the fight unfold!
The next KM session, after lunch on Monday at 1 PM, in the same room, “Govenor’s B.” Security is an increasing concern for law firms and legal organizations. Pressure to enhance security has flowed from federal and state regulators to corporations and to corporate legal service providers such as large law firms. Many approaches to security directly or potentially conflict with knowledge management practices and goals, such as the ability to search across client matter files. We’ll hear about this issue from the perspective of key stakeholders on all sides.
Speakers include moderator Tim Golden of McGuireWoods, James Tuvell of Fox Rothschild, Dawn Radcliffe of TransCanada Pipelines, and Jim Higdon of Vendor Direct Solutions.
3. Experience, #kmpg3
Title: Leveraging Experience To Enhance the Bottom Line: New Information and New Tools
Firms are under pressure to collect more information about firm experiences and new kinds of information that relate to estimating the expected costs of new matters. New processes, information systems and staff are needed to meet this challenge, which will ultimately result in accurate pricing, effective business development and the efficient provision of legal services. Come hear more about how experience management can enhance your firm’s pricing, budgeting and KM efforts.
Next up, in the same room at 2:30 PM, is a session highlighting new uses for what is in some firms old technology and business process. Come hear how some firms may have found a way to uncover the “gold” hidden in the firm’s experience and financial information.
Speakers will address key requirements for effective experience databases, when used primarily for pricing purposes rather than marketing purposes; discuss new technology that is being leveraged for experience management; and have a robust discussion about different approaches that different organizations have taken to this old area of inquiry and work that has new meaning in today’s legal industry.
Speakers include Toby Brown of Akin Gump, Andrew Pauluhn of Bryan Cave, and Matt Laws of Crowell & Moring. I will be moderating.
4. Failure #kmpg4
Title: It’s a Failure Party! How To Celebrate These Learning Opportunities
Embrace productive failure! We’re not celebrating failure itself, but rather the ability to learn from it. While some tend to be reluctant to acknowledge or follow up on their mistakes, we know this is not an ideal strategy. Come listen to several successful legal information management professionals tell stories about their least successful projects, what they’ve learned and how to turn your last failure into an opportunity for future success.
Same room, 4 PM. Learning from past experiences, good and bad, is an essential component of knowledge management and project management. Experienced panelists will offer perspectives on learning from failure from the military (Col. Scott Reid (retired), formerly leader of the Army JAG Corps KM, now of Littler Mendelson), and KM (John Gillies of Cassels Brock & Blackwell LLP and recent conference co-chair Rachelle Renegal of Patterson, Belknap, Webb & Tyler), moderated by Scott Rechtschaffen. Do not fail to attend or you might regret it!
5. Gamification #kmpg5
Title: Gaming the Lawyers: Driving Adoption, Contribution and Change
Motivating people to change their behavior often comes with KM territory. Can gamification help change behavior by making the change competitive and fun? With gamification moving beyond a fad in the corporate world, this session will explore a few examples of successful gamification in aid of KM programs inside legal organizations. Join us to see if we can motivate you to brainstorm and share ideas on how to apply gamification in the context of legal KM. Competitive ILTAns may race to chime in!
The next KM track session is an extended Tuesday morning session at 11 AM in Governor’s C/D. Rather than offer my own gloss, I link to moderator Milena Higgens’ recent ILTA KM blog post on the session.
Speakers are Raul Taveras of Fish & Richardson, Pamela Woldow of Edge International, Scott Reid of Littler Mendelson, and Rubsun Ho of Cognition LLP.
The KM Peer Group reception is Tuesday evening, 4:30 PM, in the Governor’s Foyer.
6. KM and Advertising #jnog6
Title: Upselling KM: What Would Don Draper Do?
What would Don Draper do if he were put in charge of a legal knowledge management program? In other words, what points must be made to firm leadership to start or reinvest in KM initiatives? How can you “sell” the value of KM in the current market? We’ll present insights from knowledge management professionals who have successfully “sold” KM in their organizations.
This charismatic panel of experienced and successful knowledge management practitioners has repeatedly made the pitch for knowledge management within their legal organizations. Come hear some of their secrets in what is sure to be an entertaining and educational session.
Speakers include the handsome Tom Baldwin of Cadwalader, Wickersham & Taft LLP, the beautiful Meredith L. Williams-Range of Baker Donelson Bearman Caldwell & Berkowitz, and the dapper Joshua Fireman of Fireman & Company, moderated by talented KM Distinguished Peer Patrick DiDominico. Cigars and Scotch optional.
*Earlier version of this post had an incorrect title.